Front Desk Medical Receptionist

Posted 1 year ago

 Job Summary:

Responsible for ensuring an efficient running of the reception area ensuring that all reception/administration duties are performed to the requirements of the job description and all patients needs are attended to promptly and courteously.

  • To administer any reception/administration tasks that may be required.
  • To ensure that clients are dealt with promptly either face to face or on the telephone. All clients must be treated in a professional manner.
  • Ensuring that all administration relating to patients is entered correctly and promptly.
  • Miscellaneous: Work together with other team members to ensure that all work is achieved within deadlines.
  • Clinic Procedures; at all times patient confidentiality and practice protocols must be followed.



  • Greeting patients, displaying a friendly and helpful manner.
  • Maintain a high level of personal hygiene and a smart appearance when on duty.
  • Answering the phone, clearing answering machine, photocopying and faxing.
  • Making appointments, maintenance of appointment system and follow up of patients requiring recall.
  • Creation and maintenance of patient records.
  • Correct Processing Medical Insurance Claim Forms and forwarding to accounts department.
  • Electronic data entry of patient details accurately.
  • Copying and filing of all clinical documents/information into patients files.
  • Ensuring all patient files are correctly filed at the end of each shift.
  • Ensure that all medical records are available for the next session.
  • Taking payments by cash and/or credit cards and recording payments correctly – Issuing of patient invoices and receipting of fees.
  • Completing Daily Banking procedures.
  • Informing doctor of letters, reports and scripts to be written up.
  • Taking messages and making phone calls on behalf of the doctors.
  • Tidying reception area and waiting area.
  • Working cooperatively with other practice staff in a positive team approach.
  • Participating in meetings, staff training and development programs and performance appraisals.
  • Strictly observing the principles of confidentiality and security of patient notes and information at all times.
  • Deal with aggressive and awkward patients in a calm and professional manner.
  • Notifying the Clinic Manager/Supervisor of any complaints or concerns from both practice staff and patients.
  • Maintaining a professional and responsible approach to all duties.
  • Other duties as required by Clinic coordinator/ Clinic Manager.
  • To maintain a professional and responsible approach to all duties.



Job Features

Job CategoryFront Desk Department
Job IdRec/0876/2017
Years of ExperienceMinimum 2 Years

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