Excellence in medical and dental care is not only our mission and commitment, it is our concern. Our entire focus is on your individual health care needs. Our goal is to respect your dignity and choices. Every patient receives equal attention and equal access to all of our services without any discrimination.
Know by name the physician, nurse and other staff members responsible for your care
Talk openly with your physician about your diagnosis, the treatment prescribed for you, the prognosis of your illness, and any instruction required for the follow up care
Request that your physician communicates in terminology you may reasonably expect to understand
Have your request courteously received and properly considered as quickly as circumstances permit
Be informed of the reason you are given various tests and treatments, and who the persons are who give them to you
Be informed of the general nature and inherent risk of any procedure for which you have given your consent
Change your mind about any procedure for which you have given consent, to refuse treatment and to be informed of the medical consequences of this action
Expect your personal privacy to be respected to the fullest extent consistent with the care prescribed for you and applicable to UAE laws
Expect all communications and other records pertaining to your care to be kept confidential to the extent required by law
Request through your attending physician a second opinion by another physician, to change physicians, or to change hospitals and/or facilities
Participate in ethical discussions that arise in the course of your care
Have impartial access to medical resources indicated for your care without regard to race, nationality, age, gender or disability
Refuse to participate in medical training programs or research projects
Care and treatment in a safe environment
Have pain management in a compassionate manner
Be informed about the outcomes of care, including unanticipated outcomes
Respect Medicentres rules and regulations.
Show consideration for others and deal with other patients and staff with respect.
Respect the privacy and comfort of other patients.
Provide complete and accurate information about present complaints, past illness, previous hospitalization and treatment and any known drug allergy.
Follow the treating doctor’s instructions.
Hold the responsibility for refusing or not following the treatment plan, after being informed of consequences.
Avoid delay in taking appointment from the Appointment Office/ Medical Records Section, as soon as it is requested by the doctor.
Attend the appointment on time. If you want to cancel it, inform the Appointment Office 48 hours in advance.
Respect the priority given to emergency cases.
Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene etc…
Ensure that financial obligations due for Medicentres are fulfilled promptly (if any).
Give requested samples and attend medical check up on time.
Avoid bringing valuable personal belongings to the Clinic. Medicentres will not be held responsible for loss of / damage to such belongings.